FAQ

Revised August 8, 2016

Copart GCC Member Protection Pledge (MPP)

Program Terms and Conditions

The Copart MPP is offered on purchases of any item listed on www.copartmea.com. Under the MPP, Copart pledges that for vehicles that are purchased for less than AED 75,000:

1. The year, make, and model are correct as listed in Copart’s vehicle description
2. The vehicle images represent the general appearance of the exterior and interior of the vehicle at the time of receipt of the vehicle by Copart
3. The odometer reading for vehicles is accurate, where provided
4. Valid legal ownership will be passed to you
5. The ownership documents you receive will match the Title /Type description listed on www.copartmea.com
6. If you pay Copart you are guaranteed to receive the vehicle
7. You will be able to pay for and retrieve any vehicle purchased by you during Copart’s regular business hours up to a half hour prior to close
8. The vehicle’s running condition has been accurately classified according to criteria for those programs as at the date of receipt of the vehicle

In the event any of the conditions above are not met, Copart will refund the purchase price and all buyer fees, subject to the limitations below.

Eligibility Requirements

Participation in the MPP program is subject to the following eligibility requirements:

1. Using your Copart Member account only, you have successfully completed the purchase of a vehicle on www.copartmea.com
2. Your member account with Copart is in good standing (i.e. not suspended or terminated) at the time the claim is filed
3. You filed your claim in a timely manner (see claim deadline below)
4. The vehicle final sale price at the Copart auction was under AED 75,000
5. You have not filed a MPP reimbursement request in the last 6 months
6. The vehicle was purchased from a Copart facility located in the United Arab Emirates, Oman or Bahrain.

Limitations

The following are some examples of situations are that NOT protected by the MPP:

1. Damage occurring after you, your agent, representative, shipping company or transporter removes the vehicle from a Copart facility, or damage occurring after Copart or a shipping company (even if hired through Copart’s website) delivers a vehicle to you
2. Cosmetic damage, such as paint or external surface rust
3. Damage that would not be visible in a digital image of a vehicle
4. Damage that cannot be verified by Copart
5. Sending a non-refundable deposit for a vehicle and not receiving the vehicle, or a refund, because you chose to not complete the transaction or pay the remaining balance for any reason
6. Punitive claims, lost profits, loss of work, or restocking costs
7. Buyer's remorse
8. Any damage or listing discrepancies that were disclosed to you prior to acceptance of the vehicle
9. Any damage that could have been discovered upon a reasonable inspection if you or your agent, paid for and picked up the vehicle in person
10. Any damage that does not impact the safety or operability of the vehicle
11. Repairs or alterations made by you to the vehicle without the written consent of Copart
12. Inspection costs, warranty fees or any other fees or expenses that are not expressly covered under these Terms and Conditions
13. Vehicles with a final sale price of AED 75,000 or more
14. Vehicles that were not purchased directly from Copart using your Member account

In no event shall Copart’s liability to you under the MPP exceed the final sale price of the vehicle at the Copart auction, plus your buyer fees, plus, in the event you retained Copart to transport the vehicle to you, the amount you paid Copart to transport your vehicle. Copart is not responsible for any outside services transport fees incurred by buyer.

Claims

You must submit your claim within the time frames set forth below. A vehicle will be deemed to have been “delivered” to you when either:

1. you, your agent, employee, or your transportation company removes the vehicle from Copart’s premises, or
2. at the time the vehicle is delivered to you, only if your vehicle is delivered to you by Copart.

Claim submission deadlines

1. The year, make, and model are not correct as listed in Copart’s vehicle description. One business day after taking possession.
2. The vehicle images do not represent the appearance of the exterior and interior of the vehicle at the time of purchase. One business day after delivery, if delivered by Copart, or before removal from Copart’s yard if collected by you or anyone else.
3. The odometer reading, where stated by Copart, for vehicles not accurate. One business day after delivery, if delivered by Copart, or before removal from Copart’s yard if collected by you or anyone else.
4. If the vehicle’s running condition has not been accurately classified according to criteria for those programs. One business day after delivery, if delivered by Copart, or before removal from Copart’s yard if collected by you or anyone else.
5. If you pay Copart, but you did not receive the vehicle.

14 days after auction sale date. Off-site sales 30 days after auction.

Any claims made under the MPP should be directed to the Operations Manager of the Copart facility where the vehicle was located at the time it was auctioned by Copart. Any action taken by you during the investigation, without the Operations Manager’s consent, that impairs Copart’s ability or rights to mitigate any potential loss, will void your eligibility for reimbursement under the MPP. Copart will, in its sole discretion, determine whether you are eligible to participate in the MPP, what the reimbursement might be and the final amount of any reimbursement. Any areas not covered under the MPP with regards to purchase will fall under ‘as is, where is’.

Miscellaneous

MPP is secondary to any other avenue of recovery. As such, any recoveries reimbursed or credited to you by any third party will be deducted from your request for reimbursement to determine your final payment amount under the MPP. Any settlement or funds received from the seller of the vehicle will be deducted from any amounts that Copart may pay to you under the MPP. Copart may terminate the MPP or modify these Terms and Conditions with or without notice to you. The terms of the MPP specified on this page, at the time that you purchased your vehicle, will apply. It is your responsibility to periodically review these Terms and Conditions to ensure you are familiar with any changes and the then-current policies. The MPP for Copart MEA does not protect purchases on any other Copart website.